Shipping policy
Last updated: 11 August 2026
At ORBITA, every piece is carefully prepared and packed with attention to detail. This Shipping Policy explains how we process and deliver orders within Australia.
PROCESSING TIMES
Most orders are prepared and dispatched within 1–3 business days.
Custom, personalised, made-to-order and limited-release products may require additional production time. Any additional timeframe will be displayed on the product page or communicated to you before dispatch.
Orders placed on weekends or Queensland public holidays will begin processing on the next business day.
Once your order has been dispatched, you will receive a confirmation email containing your tracking information.
SHIPPING WITHIN AUSTRALIA
We currently ship Australia-wide.
Standard Shipping
Estimated delivery after dispatch: 3–10 business days
Tracking included
Express Shipping
Estimated delivery after dispatch: 1–4 business days
Tracking included
Express shipping is available where displayed as an option at checkout.
Delivery times are estimates and may vary depending on your location, particularly for regional or remote areas.
SHIPPING COSTS
We offer free standard shipping Australia-wide on eligible orders over $120.
Eligibility is calculated automatically at checkout after any applicable discounts. Express shipping is not included in the free standard shipping offer unless otherwise stated.
For orders that do not qualify for free shipping, the available delivery options and applicable charges will be displayed at checkout before payment.
TRACKING YOUR ORDER
Once your order has been dispatched, you will receive a tracking number by email.
Tracking information may take a short time to become active after the carrier collects your parcel.
If you have not received a dispatch confirmation after the expected processing period, please check your spam or junk folder before contacting us.
DELIVERY DELAYS
Although we aim to meet the estimated delivery timeframes, occasional delays may occur due to:
• Public holidays;
• Severe weather;
• High-volume sales periods;
• Carrier disruptions;
• Delivery network delays; or
• Other circumstances outside our reasonable control.
If we become aware of a significant delay, we will make reasonable efforts to notify you and provide updated information.
If your order is not delivered within the estimated timeframe, please contact us so we can investigate the shipment with the carrier and provide an appropriate solution.
Nothing in this policy limits your rights under the Australian Consumer Law.
INCORRECT OR INCOMPLETE ADDRESSES
Please check that your name, email address and delivery details are complete and accurate before submitting your order.
If you notice an error, contact us as soon as possible. We will try to update the address before dispatch, but changes cannot be guaranteed after an order has entered the shipping process.
If an order is returned to us because the address supplied at checkout was incorrect, incomplete or inaccessible, reasonable redelivery charges may apply.
If the address error was caused by ORBITA, we will arrange redelivery at no additional cost to you.
LOST, DAMAGED OR MISSING PARCELS
If your parcel arrives damaged, contains an incorrect item or appears to be missing, please contact us as soon as possible.
Please include:
• Your name and order number;
• A description of the issue;
• Photographs of the product and packaging, where relevant and reasonably available; and
• Any information shown in the carrier’s tracking history.
If tracking shows that a parcel has been delivered but you cannot locate it, please first check around the delivery location, any safe-drop areas and with other members of your household or building.
If the parcel still cannot be located, contact us and we will investigate directly with the delivery carrier.
Where an order is confirmed as lost or damaged in transit, we will provide an appropriate solution in accordance with the Australian Consumer Law, which may include a replacement or refund depending on the circumstances.
RETURNS AND REFUNDS
Shipping-related returns, faulty products and change-of-mind returns are also subject to our Returns & Refunds Policy.
Nothing in this Shipping Policy excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law.
CONTACT US
If you have questions about shipping or need help with an order, please contact:
ORBITA
Operated by: Diego Patrick Facchini Da Silva
ABN: 69 373 542 629
Location: Gold Coast, Queensland, Australia
Email: hello@orbita.au