Refund policy
We want you to be happy with your ORBITA purchase. This policy explains how change-of-mind returns, damaged items and refunds are handled.
Nothing in this policy excludes, restricts or modifies any rights you may have under the Australian Consumer Law.
CHANGE-OF-MIND RETURNS
We offer a 14-day change-of-mind return policy for eligible standard products. You must contact us within 14 days of receiving your order to request a return.
To be eligible, the item must be unused, undamaged and in the same condition in which it was received, with all included parts and accessories. It should also be returned in its original packaging where reasonably possible. Proof of purchase is required.
To request a return, contact us at hello@orbita.au with your order number and reason for the return.
Do not send an item back without contacting us first. If your return is accepted, we will provide return instructions and the appropriate return address. Unauthorised returns may not be accepted.
For change-of-mind returns, the customer is responsible for return shipping costs. We recommend using a tracked shipping service, as ORBITA is not responsible for change-of-mind returns lost in transit. Original delivery charges are non-refundable unless required by law.
DAMAGED, FAULTY OR INCORRECT ITEMS
Please inspect your order after delivery and contact us as soon as possible if your item is damaged, faulty or different from what you ordered.
Email hello@orbita.au with your order number, a description of the issue and clear photos or videos where appropriate. We will assess the issue and provide an appropriate repair, replacement or refund in accordance with Australian Consumer Law.
Products returned because of a fault do not need to be in their original packaging. If the product is confirmed to have a fault, ORBITA will reimburse reasonable return shipping costs where required by law. Please contact us before returning the item so we can provide the correct instructions.
Fine layer lines and slight variations are natural characteristics of the 3D-printing process and may not be considered defects when they do not affect the product’s function, safety or material conformity with its description.
CUSTOM, PERSONALISED AND SALE ITEMS
Customised or personalised products made to your specifications cannot be returned because of a change of mind.
Final-sale or clearance items and gift cards are also not eligible for change-of-mind returns.
These exclusions do not affect your rights under Australian Consumer Law if an item is faulty, unsafe, incorrectly supplied or materially different from its description.
ORDER CANCELLATIONS
If you need to cancel an order, contact us as soon as possible. We may be able to cancel a standard order before it enters production or is dispatched.
Custom or personalised orders may not be cancelled for change-of-mind once production has started. This does not affect any rights available under Australian Consumer Law.
EXCHANGES
We do not process direct exchanges. The fastest way to receive a different item is to request a return and, once the return has been approved, place a new order.
REFUNDS
We will notify you after receiving and inspecting your return.
If approved, the refund will be issued to your original payment method within 10 business days. Your bank or payment provider may require additional time to process and display the refund.
For approved change-of-mind returns, the refund covers the eligible product price but does not include original delivery charges.
If more than 15 business days have passed since your refund was approved, please contact us at hello@orbita.au
CONTACT
For questions about returns or refunds, contact us at:
hello@orbita.au
Last updated: 30 September 2026